![]() ![]() ![]() In many English sets, for every rare holo card there is another card at a lower rarity that is identical in terms of gameplay, but has a different collector card number. Rare Holo cards have a black star and a foil illustration. This only changes the physical appearance of the card and does not change its rarity or collector card number. (Originally published in Japan in October 1996, is now counting over 34.1 billion Pokémon cards produced worldwide in 13 languages, and being sold in 76 countries and regions.) CARD TYPES POKÉMON TRAINER ENERGY RARITYĬommon Uncommon Rare Promo HOLO CARDS Reverse Holo These cards are foil on every part of the card except the illustration. Please remember it can take some time for your bank or credit card company to process and post the refund too.The Pokémon Trading Card Game (Japanese: ポケモンカードゲーム) is a tabletop game that involves collecting, trading and playing with Pokémon themed playing cards. If approved, you’ll be automatically refunded on your original payment method within 10 business days. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If an event is cancelled or postponed, you will be entitled to a full refund for your event ticket. Event ticket return requests made in the 72 hours prior to the start of the event will be considered at our discretion. Unfortunately, we cannot accept returns on clearance sale items or gift certificates.Įvent tickets can be returned for a full refund as long as you contact us to begin the return process at least 72 hours prior to the start of the event. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues $10 will be deducted from your refund to cover shipping and handling. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. ![]() To start a return, you can contact us at Please note that returns will need to be sent to the following address: Nova Games, Shop 4, 200 Dairy Flat Highway, Albany, Auckland 0632 You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you. Please allow 48 hours for the tracking information to become available. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. ![]() We don't currently ship overseas or out of New Zealand. Please have your order confirmation email with you when you come. Our in-store pickup hours are 11am - 9:30pm Wednesday & Friday, 11am - 6pm Thursday, and 10am - 5pm Saturday & Sunday. We will send you an email when your order is ready. You can skip the shipping fees with free local pickup at our brick & mortar store, 200 Dairy Flat Highway, Albany, Auckland. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day (usually much sooner). Please keep in mind we're open Wednesday to Sunday, and orders can only be packed/shipped during those days.įor calculated shipping rates: We ship on a flat rate of $10 to all of NZ. You will receive another notification when your order has shipped. All orders are processed within 1 to 2 business days after receiving your order confirmation email. ![]()
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